Frequently Asked Questions
– Browse Products: Select from a range of home appliances and add your chosen items to the cart.
– Proceed to Checkout: Enter your delivery details and choose a payment method.
– Confirm Your Order: Finalize your purchase and receive an acknowledgment email.
– Order Completion: Your order is confirmed upon product dispatch and full payment.
– Need Help? Contact customer service for assistance.
Shaker Group accepts multiple payment methods for customer convenience, including credit and debit cards and installment plans for select products. Customers can also split payments using Tabby and Tamara for flexible, interest-free installments. For more details, check the payment options at checkout or contact customer support.
Shaker Group accepts returns and exchanges within 7 days of delivery with the original packaging and invoice. Opened or damaged cartons will have a 20% deduction, and voucher purchases are non-returnable. Accepting delivery confirms the package was sealed and undamaged
To request a return, please visit your Order Page on our website and follow the instructions. For more details, you can visit our Return Policy Page. Alternatively, if you have any issues, you can contact our customer service team at [email protected].
Shaker Group offers delivery and installation services through authorized third-party partners, depending on city coverage. Delivery within Riyadh takes 3-5 business days, while delivery outside Riyadh takes 7-10 business days, with possible delays of up to 14 days during peak seasons.
Installation services are available for air conditioners with an additional feel. Installation is scheduled 1-2 business days after delivery.
Shaker Group offers a 2-year standard warranty, with the option to extend it for up to 3 additional years at the time of purchase. Customers can request maintenance through Shaker Group’s communication channels, and a technician will visit within 2 days. If the device is not repaired within 30 days, or if the same issue occurs more than 3 times, it will be replaced with a new one of the same or higher specifications. Customers can also buy extended warranty which starts after the original 2-year warranty expires and must be purchased at the time of product purchase.
Shipping with Shaker Group depends on your location. If you are in Riyadh, your order will arrive within 3 to 5 business days. For deliveries outside Riyadh, it takes 7 to 10 business days for order to arrive. Please note that shipping times may be affected by weekends, public holidays, or high-demand periods.
Yes, you can track your order by logging into your account and going to the ‘Orders’ section. Click ‘Track Your Order’ to see the status. For new orders, you’ll see: “Your order status will be updated soon.” For confirmed orders, you’ll see delivery details, including tracking number and link if available. Contact our support team anytime.
We offer air conditioners from LG, which is a top global brand. Shaker Group is the exclusive distributor of LG air conditioners in Saudi Arabia, offering a wide range of advanced and energy-efficient cooling solutions. Whether you need a split unit, or inverter technology, we have options to match your needs and space.
At Shaker Home Appliances, we help you choose the right LG air conditioner based on your room size, usage, and cooling needs. For smaller rooms, a split or window AC may be enough, while larger spaces may need a higher BTU or an inverter model for better energy efficiency. It’s also important to consider the room’s layout, how much sunlight it gets, and how often you use the AC.
Yes, Shaker Home Appliances offers installation services for LG air conditioners. You can add the service from the product page for a specified fee. Installation will be arranged within 1-2 business days after delivery.
For more details on installation terms, please visit our Installation Policy Page.
Yes, we offer occasional and monthly discounts. For more details and to check out our current promotions, please visit our Promotions Page. To stay informed about future offers, don’t forget to subscribe to our newsletter.
Your payment might have been declined due to incorrect card details, issues with your bank, or security checks. We use secure payment systems to protect your information. If the problem continues, please check with your bank or contact our customer service for help.
Refunds are processed based on the payment method used. For Mada payments, refunds usually take 1-3 business days, while Visa payments may take between 3-28 business days.
Once your return or exchange is approved, a representative will collect the item, and the refund will be processed accordingly. If you are returning a defective product, a replacement will be sent, provided it’s returned within 7 days in its original condition.
- Yes, we do offer bulk and corporate orders. For any company or business-related orders, please reach out to us directly at [email protected].Our team will assist you with personalized service, including product selection, pricing, and delivery options tailored to your needs.
You can contact Shaker Group customer service for any inquiries or after-sales support by emailing [email protected] or calling 8002445454. We’re here to help with questions, maintenance, or any issues you may have.
Our after-sales services include a 2-year warranty (excluding accessories) and a 90-day maintenance warranty. We provide maintenance within 3 days in major cities and offer spare parts nationwide. If there’s a delay, we offer compensation, and for remote areas, we arrange transportation within 14 days.
We provide detailed product descriptions on our website, where you can find all the specifications and information you need. For additional insights, you can also visit our blog page for more information on our products.
If you still have questions or need further assistance, feel free to contact our customer service team by emailing [email protected]. We’re here to help!
You can get a discount code in addition to promotional prices by subscribing to our newsletter and regularly checking our website and social media channels.
To return a product, log in to your account, go to the Orders section, and click “Request Return.” The item must be in original condition and returned within 7 days. For more details, visit our step by step guide or contact customer service at [email protected].
To find the best deals on the Shaker Home Appliances website, check the homepage and banners for current promotions and discounts. You can also visit the “Offers” section for sales and use filters to sort by discounted items. You will receive updates on exclusive offers once you sign up for newsletters, while following Shaker on social media may give you access to flash sales. Additionally, look out for free shipping offers or financing options through Tabby and Tamara, which make payments easier
Our website offers a wide range of products from top brands, including Indesit, Midea, LG, Ariston, Bompani, Maytag, Black & Decker, and Samsung. You can explore these trusted brands for all your home appliance needs.
Yes, Shaker Home Appliances is an authorized dealer for all the brands we offer. We work directly with these trusted brands to provide you with genuine products and the highest quality customer service.
Yes, Shaker Home Appliances has physical stores across various locations. You can view our list of stores on the Branches Page. Additionally, we have maintenance centers to assist with any service needs. For more information, please visit our Maintenance Centers Page.
Yes, Shaker Group offers a company discount for business partners, providing exclusive benefits, rewards, and special offers. To find out if your company is eligible for the discount and to learn more about the benefits, contact your company or Shaker Group’s customer service.
