Warranty Policy

All products purchased from the Shaker Group or any of its authorized dealers across the Kingdom are covered by a two-year warranty. An extended warranty program will be considered if purchased in addition to the initial two-year warranty obtained from the supplier.

  • The Shaker Group is responsible for repairing the device against malfunctions and manufacturing defects within two years from the date of purchase, including labor and spare parts. The warranty duration for compressors varies according to the product type, and customers can view the compressor warranty period in the product information. Labor costs are not covered after the two-year warranty period.
  • Repair and maintenance services during the warranty period will only be performed if the original invoice is presented; otherwise, the customer will bear the maintenance costs. If the customer does not have the original invoice, they will be responsible for all repair costs.
  • The warranty period for replaced spare parts is three months, provided they are diagnosed and installed by a technician authorized by the Shaker Group, in case the warranty period has expired.
  • The Shaker Group will provide spare parts within the device's expected lifespan, up to a maximum of 14 days from the date the device is inspected, unless the manufacturer has ceased supplying spare parts. If this period is exceeded, customer approval must be obtained.
  • The customer has the right to inspect the old spare part if they have not paid for the new replacement part and must be given the old part if they pay for the new one.
  • In case of failure to repair a recurring defect twice by the authorized service center of the Shaker Group, or more than one defect in the device covered by the product warranty, the consumer has the right to receive a new replacement device of the same class and specifications as the original device, or to return for a fair amount for the use of the item.
  • If it is determined that the product defect is due to a manufacturing fault, the customer is entitled to an immediate replacement with a similar product within 7 days from the date of withdrawal of the product, according to the terms specified in the replacement and return policy.

The warranty does not cover:

  • Consumable materials such as accessories and add-ons (e.g., remote controls, filters, baskets, and all items categorized as consumables), which have a lifespan dependent on usage or care. The warranty also excludes all types of scratches and dents on the device.
  • The warranty will be considered void and canceled if the device is disassembled or repaired by unauthorized service centers of the Shaker Group, or if non-original spare parts are used, or if the serial number of the device is removed.
  • Malfunctions caused by: fire, misuse, natural causes, incorrect installation, lightning or excessive/low electrical surges, improper operating procedures resulting from failure to read and understand the operating instructions, incorrect intervention and unskilled handling of the device's working parts, disconnection of the device's electrical circuit due to fluctuations in electrical current above average levels, use of household appliances for commercial purposes, or any other reasons beyond the control of the Shaker Group.
  • Installation must be carried out by a specialized air conditioning installation company authorized by the Shaker Group, as the company is not responsible for poor installation by any party not approved by the Shaker Group.
  • The Shaker Group is not responsible for the efficiency and cooling level of the room if the room size is not compatible with the capacity of the air conditioning unit.

Extended Warranty Program:

Customers can purchase additional warranty coverage for the product by paying a specific percentage of the product's value based on their choice of extension years. The extended warranty begins after the initial two-year warranty period and is outlined as follows:

  • One-year warranty: 10% of the device's value.
  • Two-year warranty: 13% of the device's value.
  • Three-year warranty: 15% of the device's value.

Benefits of the Extended Warranty:

  • A longer warranty period for the device beyond the two years provided by the Shaker Group, up to an additional three years, according to the warranty policy included with the device.
  • Fast response (visit) within a maximum of two days from the time of the maintenance request through the Shaker Group's contact channels, phone number: 8002445454.
  • Customers can use the extended warranty after the expiration of the original warranty period, which is two years from the date of purchase.
  • Customers are entitled to purchase the extended warranty service only at the time of purchasing the product.
  • All conditions applicable to the basic warranty also apply to the extended warranty, except in cases where the authorized service center of the Shaker Group fails to repair a recurring defect twice, or in the presence of multiple defects in the device. In such cases, the consumer is not entitled to receive a new replacement device of the same class and specifications as the original device, or to a fair refund for the use of the item, as this condition applies only to the basic warranty of the product, which lasts for two years from the date of purchase.

Note: The extended warranty does not cover the following brands: Black & Decker, Samsung.

Maintenance Policy

The Shaker Group is committed to fulfilling maintenance requests within a maximum of seven (7) days from the date of the request submitted through the Shaker Group's contact channels, phone number: 8002445454. If the customer has an extended warranty, a maintenance visit request will be initiated within two working days.

  • Repair and maintenance services during the warranty period will only be executed if the original invoice is presented; otherwise, the customer will pay the maintenance costs. If the customer does not have the original invoice, they will be responsible for all repair costs.
  • Commitment to a two-year quality assurance warranty for the product, except for accessories such as remote controls, filters, baskets, and all items categorized as consumables, as well as periodic maintenance (preventive), including but not limited to cleaning air conditioners and refilling refrigerant gas.
  • Commitment to attend the home visit for maintenance requests in major cities within a maximum of 3 days, and in remote areas within a maximum of 7 days. If this timeframe is exceeded, customer approval must be obtained.
  • The customer has the right to receive a temporary device or compensation equal to 0.25% of the device's value for each day of delay in maintenance for cases specified by law, if the repair delay exceeds 14 days.
  • Commitment to a 90-day quality assurance warranty for maintenance requests outside the comprehensive warranty.
  • Commitment to respond to customer complaints and provide the required information, updating the customer on the status of the complaint within 3 days, and providing a final response within a maximum of 30 days.
  • If the consumer brings their device to the service center for maintenance, the Shaker Group must specify the completion time for inspection and evaluation of the device and then determine the completion time for maintenance and its cost.
  • Repair fees for devices outside the warranty will be based on the price list published at the Shaker Group's authorized service centers.
  • In the event of failure to repair a recurring defect twice by the authorized service center of the Shaker Group, or if there are multiple defects in the device covered by the product warranty, the consumer is entitled to receive a new replacement device of the same class and specifications as the original device, or to a fair refund for the use of the item.
  • For the quality assurance warranty to be valid, the defect or malfunction must not result from the consumer's misuse, failure to adhere to usage instructions, negligence, accidents, vandalism, or using household appliances for commercial purposes, as well as non-compliant maintenance practices or maintenance by unauthorized service centers. This also applies to the product warranty.

If a defect occurs in the device covered by the product warranty, the Shaker Group is obligated to transport the device (air conditioner, washing machine, dishwasher, dryer, refrigerator, oven) to the service center without any charge, and then return it to the consumer after the maintenance is completed. The customer is responsible for bringing and collecting small appliances (vacuum cleaner, microwave, blender, etc.) to and from the service center.