After-sales Services

Shaker Group operates a vast maintenance network across Saudi Arabia, staffed by experienced technicians trained in various technical courses. Our objective is to promptly meet maintenance needs and supply spare parts from our branches nationwide, fostering customer trust and satisfaction.
We also strive to enhance our after-sales support by maintaining high-quality standards in maintenance, spare parts provision, and manufacturing, all in accordance with Ministry of Commerce regulations as follows:

  1. Two years warranty, (Excluding Accessories & Peripherals).
  2. Commitment to attend the in-home visit for the maintenance request in major cities within a maximum period of 3 days.
  3. Customers shall be entitled to a temporary product or 1÷400 (equal 0.25%) of the product value for every day of delay at the maintenance in the cases prescribed by law.
  4. Maintenance quality warranty for 90 days.
  5. Replying to customers` complaints, providing them with the required information, updating them on complaint progress within 5 days, and providing them with final responses to their complaints within a maximum period of 30 days.
  6. Transporting devices from remote areas or that cannot be transported safely by regular means of transport up to a maximum of 14 days from the date of the maintenance request.
  7. For more details, please call the toll-free number 8002445454.