• To benefit from Return, Exchange and Warranty services, original invoice is required.
  • All items are subject to Return and Exchange unless found with a manufacturing defect.
  • Item is in original packing condition.
  • Return and exchange is within 7 days of date of product arrival.
  • Offers item can be returned with the purchased item if the offers item is still in the original condition, otherwise its price will be deducted.
  • Item purchased through vouchers, credit card or through instalment service cannot be refunded in cash.
  • Accepting shipment from shipping company declares that the shipment (carton) is in good condition and it is sealed upon receiving.
  • The return and exchange period are calculated from the date of delivery and you must have the sealed invoice that arrived with the shipment
  • Return and exchange can be done through any nearest Shaker showroom, If the showroom is not available in your city, please contact us at the unified number for your service or email us at [email protected]. A representative of the shipping company will come to pick the order once approved.

Shaker will replace devices with a manufacturing defect with a similar item within three (3) days of purchase date based on following condition:

  • Device must be free of scratches or signs of misuse.
  • Original packaging along with the box, user manuals and accessories must be returned with the device.
  • A technical report from Shaker’s Authorized Service Center will be required prior to replacement.

Exchange and return policy for spare parts

Shaker Group is committed to replace or return the sold spare parts if the following conditions are met:

  • The date of the purchase invoice should not have passed more than five working days.
  • The customer must submit the original purchase invoice with the part to be replaced or returned.
  • The spare part to be replaced or returned in its condition when sold and completely intact and that the packaging materials are complete.
  • Electronic and electrical parts are not exchangeable or returnable.