Terms and Conditions

This website, ‘www.shakersa.com’ (the “Website”), owned and operated by Shaker Group (Al Hassan Ghazi Ibrahim Shaker and its subsidiaries referred hereinafter as “Shaker Group””Shaker” or “we” or “our” or “us”) is provided as a service to you (the “Service”) and is intended to allow its users to browse and/or order products and other goods or services (the “Products”). As a user of this Website (referred to as “you” or “your”), you acknowledge that your use of this Website for any reason, including any transactions you make (“use” or “using”) is subject to our terms and conditions mentioned below, which without being limited, include other important hyper-linked sections like the Privacy Policy, Home Delivery Information, Returns are Easy, etc.

We strongly recommend that you:

  • Read these Terms carefully before using www.shakersa.com.
  • Print a copy for future reference.
  • Also read our Privacy Policy section regarding your Personal Information.

General

We reserve the right to change these Terms and Conditions at any time. Any such changes will be deemed to have taken effect when posted on www.shakersa.com and it is your responsibility to read the Terms on each occasion you use www.shakersa.com. By accessing www.shakersa.com, registering an Account or using the Services offered by us on the Website, you agree to be bound by the Terms. If you do not agree with all or any of the Terms, your sole recourse is to discontinue your use of www.shakersa.com.

Account and Registered User

In order to access certain functions of the Service, including the ability to order and purchase Products, you must register and create an account on www.shakersa.com, secured by a password. Any Account so created is personal and exclusive to you and is non-transferable to any third party.

If you register and create an Account, you are a “Registered User”. To be a Registered User, you must be 21 years of age and must provide true and accurate information (including your name, date of birth, e-mail address, credit/debit card details and other details) as requested during the Account creation process. Subject to applicable law, as a parent or guardian of a minor aged between 18 and 21, you may permit such minor to use your Account, on the basis that you remain fully liable for use of the Account and for any use of the Service by such minor through your Account. We may carry out further checks to verify your age with a registered credit reference (or similar) agency and, if we are unable to verify you are over 21 years, we may cancel your order.

By registering at and using www.shakersa.com, you warrant that the information provided by you in the course of the registration process is true and accurate and you undertake to ensure that such information is kept updated. You are responsible for maintaining the confidentiality of your Account and agree to accept responsibility for all activities that occur under your Account. In the event that you have any concerns regarding your Account or become aware of any misuse then you must inform us immediately (see Contact Us for more information and contact details).

Order process

As a Registered User, you may order and purchase Products through the website. If a payment is applicable to your order for a Product, you agree to pay the full amount for that Product as indicated during the order process, including shipping costs or other charges that may be applicable to such order. You may see our Payment and delivery terms below, or refer to our footer section of website on how to use www.shakersa.com and for information on how to place an order. All orders that you place on www.shakersa.com will be subject to acceptance in accordance with these Terms.

The “confirmation” stage sets out the final details of your order. Following that, we will send to you an order acknowledgement e-mail, detailing the Products you have ordered. You may note that this e-mail is not an order confirmation or order acceptance by us.

After acceptance of your order, completion of the contract between you and us will take place on dispatch of the Products ordered to you if you have paid through your Card at your address, however subject to our receiving full payment for the Products, unless we have notified you that we do not accept your order or you have cancelled it ( refer to Returns & Exchange section for details).

We may not retain details of your order for you to subsequently access on www.shakersa.com. Therefore, we suggest that you print these Terms and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders, you may Contact Us by clicking here and you will be directed to our Customer Service contact page or you may call customer service at 8002445454.

From time to time there may be errors in the pricing of the Products that appear on the Website or during the order process. There may also be errors in transmission resulting in interruption of your purchase. Shaker will in good faith try to resolve any issues that may arise as a result of such errors. You agree to cooperate with Shaker to resolve such issues, and you agree that Shaker shall have full discretion to determine the appropriate resolution in such cases.

Payment

We take payment from your credit or debit card (“Card”) at the time we receive your order for the relevant Products, after we have checked your Card details. Products are supplied subject to availability. In the event that we are unable to supply the Products, we will inform you as soon as possible and a full refund will be given where you have already paid for the Products.

To ensure that your Card is not being used without your consent, choose Visa/MasterCard as your preferred payment method you will be directed to the MasterCard Internet Gateway Service website (MiGS), where you will be required to enter your Card details (e.g. card number, expiration date & pin code). We may validate your name, address, and other Personal Information provided by you during the order process against appropriate third party databases. By accepting the Terms, you consent to such checks being made. In performing these checks, Personal Information provided by you may be disclosed to a registered Credit Reference Agency (Knet or MiGS), which may keep a record of that information. You may note that this is done only to confirm your identity and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the applicable law.

The price you pay for the Products ordered is the price displayed on www.shakersa.com at the time we receive your order, subject to the following exceptions. While we try to ensure that all prices of the Products on www.shakersa.com are mentioned accurately, it is possible that errors may occur. If we discover an error in the price of Products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling such order. If we are unable to contact you, we will treat the order as cancelled. If you cancel and have already paid for the Products, you will receive a full refund.

Payment can be made by any method specified at www.shakersa.com. For information about secure online ordering, see Payment Security.

Risk of loss or damage and Title to any Products you order on www.shakersa.com shall pass to you on delivery of the Products at the address provided with your confirmed order or on the date of first attempted delivery by us, however subject to us having received full payment for the Products.

All prices are shown in Saudi Riyal (SR) and include taxes but exclude delivery charges, unless expressly stated otherwise (see Home Delivery Information and Delivery & Installation for further details including delivery charges).

Intellectual Property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of www.shakersa.com shall remain at all times vested in us or our licensors. You are permitted to use this material and/or content only as expressly authorized by our licensors or us.

All Product names, trade names, service names, tag lines, or logotype distinguished in form, text, or otherwise from surrounding text (e.g., all capital letters), (collectively, “Marks”) are trademarks owned by or licensed to Shaker Group unless otherwise noted. The Marks on www.shakersa.com are variously protected by the laws of the Kingdom of Saudi Arabia and other countries. Use of any of these Marks may not be made without the prior written consent of Shaker Group, except for the sole purpose of identifying the Products or Services originating from Shaker Group.

You acknowledge and agree that the material and content shown at www.shakersa.com is made available for your personal non-commercial use only and that you may download such material and content only for the purpose of using this Website. You further acknowledge that any other use of the material and content of www.shakersa.com is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

The Website may provide the opportunity for Registered Users to post reviews and other comments, questions, suggestions, or other information (“User Content”) on www.shakersa.com. You warrant that any such User Content submitted by you to www.shakersa.com is original (and does not infringe the copyright of others), and you hereby grant Shaker Group a perpetual, irrevocable, non-exclusive, royalty-free license to use such User Content so submitted, without any further recourse to you, and you hereby waive all rights in such User Content. You agree that you will not post any content that is contrary to public moral or is defamatory, inflammatory, that infringes copyright, or that may otherwise breach common decency or be contrary to law.

Shaker Group has the right but not the obligation to monitor and edit or remove any activity or User Content, and takes no responsibility and assumes no liability for any User Content posted by you or content posted by any third party.

Liability and Indemnity

Shaker Group does not warrant that the Website or any of the Services or Products available through it will be uninterrupted or free from errors. There may be delay, omissions, interruption, and/or inaccuracies in materials or Service available through www.shakersa.com.

Shaker Group makes no representation or warranties about the accuracy, completeness, timeliness, reliability, or non-infringement of any content on the Website or Services available through it.

Although Shaker Group takes reasonable steps to prevent the introduction of viruses, worms or other malicious code to www.shakersa.com, Shaker Group does not represent or warrant that the Website or the Service or Products or materials that may be made available through www.shakersa.com are free from such destructive features. Shaker Group is not liable for any damages or harm attributable to such features or arising directly or indirectly from such features.

In no event shall Shaker Group be liable to you or to any third party for any direct, incidental, indirect, special or consequential losses, damages whatsoever (including, but not limited to, lost profits, business interruption, loss of programs or other data on your information system), even if Shaker Group has been advised, knew, or should have known of the possibility of such damages, arising out of or related to: (i) your use of or reliance on www.shakersa.com, any information, hyperlinks or content contained therein, or Services included on or otherwise made available to you through www.shakersa.com; (ii) your provision of information, personal or otherwise, to Shaker Group; (iii) the provision of Services by Shaker Group; or (iv) acts or negligence on the part of Shaker Group, its agents or employees.

TO THE FULLEST EXTENT PERMITTED BY LAW, SHAKER GROUP DISCLAIMS AND EXCLUDES ALL WARRANTIES AND REPRESENTATIONS, EXPRESS, IMPLIED OR STATUTORY, WITH RESPECT TO THE WEBSITE OR SHAKER GROUP’S SERVICES, OR WITH RESPECT TO THE ACCURACY, CURRENCY OR COMPLETENESS OF THE INFORMATION PROVIDED BY SHAKER GROUP, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILTY OR FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF A PATENT, TRADEMARK OR OTHER INTELLECTUAL PROPERTY RIGHT. THE WEBSITE, INCLUDING, WITHOUT LIMITATION, ALL CONTENT, INFORMATION AND LINKS CONTAINED THEREIN, IS PROVIDED “AS-IS” WITHOUT ANY WARRANTY THAT IT WILL BE UNINTERRUPTED OR ERROR FREE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK.

Notwithstanding anything herein to the contrary, Shaker Group’s aggregate liability for any loss or damage that you may incur on any account whatsoever, arising out of your use of the Website, shall be limited to a sum equal to the amount paid or payable by you for the Product(s) in respect of one incident or series of incidents attributable to the same cause.

We will take all reasonable precautions to keep the details of your order and payment secure. We cannot be held liable for any losses caused as a result of unauthorized access to information provided by you. If you use www.shakersa.com, you are responsible for maintaining the confidentiality of your Account and its password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your Account or password. www.shakersa.com is not intended for selling Products to children, but only to adults who can purchase with a Card or other permitted payment method. If you are under 21 years of age you can use www.shakersa.com only with the permission and involvement of your parent or guardian, subject to applicable law.

Shaker Group reserves the right to refuse Service, terminate Accounts, remove or edit content, or cancel orders anytime at their sole discretion.

By using www.shakersa.com and/or the Service, you agree, to the fullest extent permitted by law, to indemnify and hold Shaker Group, its directors, officers, employees, affiliates, agents, contractors, and licensors harmless with respect to any claims arising out of your breach of these Terms, your use of www.shakersa.com or the Service, your non-compliance with applicable law or regulations in the jurisdiction in which you are accessing www.shakersa.com or the Service, or any action taken by Shaker Group as part of its investigation of a suspected violation of these Terms or as a result of its finding or decision that a violation of these Terms has occurred.

Miscellaneous Provisions

Your use of the Website and the contract between you and Shaker Group shall be governed by the law of the Kingdom of Saudi Arabia, without regard to the conflict of law rules and any dispute between you and Shaker Group will be resolved exclusively in the courts of Kingdom of Saudi Arabia.

We have selected the Products on the basis that they will be used for personal use only. If you are planning to use them for business purposes you are advised to make sure that you are covered by a proper insurance plan. Where you decide to use the Products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the Products shall be limited to the replacement value of the Product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of Products for business purposes, nor do we accept liability for loss of use of the Product, nor any loss over and above the cost of the Products in the event of a claim for breach of warranty or condition.

Shaker Group shall be under no liability for any delay or failure to deliver Products or otherwise perform any obligation as specified in these Terms if the same is wholly or partly caused by events of Force Majeure and/or caused, whether directly or indirectly, by circumstances beyond its reasonable control. For the avoidance of any doubt, Force Majeure events shall, without being limited, mean and include events of war, riots, civil war, rebellion, earthquake, cyclones, flood or any other natural physical disaster and/or acts of Or cyber-attack or curfew and any other state, government, ministry , agency and authority arrangements within the Kingdom of Saudi Arabia or by another country.

Any links or references to other Internet sites (“hyperlinks”) contained on www.shakersa.com are provided by Shaker Group merely as a convenience to users of www.shakersa.com, and Shaker Group is not responsible for the content or operation of any such linked Internet sites. Any hyperlinks to such linked Internet sites should no way be construed as an endorsement, representation or promotion by Shaker Group as to the content, representation, accuracy, products or services found or otherwise described in such linked Internet sites. Use of those linked Internet sites/hyperlinks is done at your own risk and cost.

You agree that you will not assign, transfer, or sub-contract any of your rights or obligations under these Terms or any related order for Products to any third party, unless agreed upon in writing by Shaker Group.

Shaker Group reserves the right to transfer, assign or sub-contract the benefit of the whole or part of any of its rights or obligations under these Terms or any related contract, to any third party.

If any part of these Terms is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other Terms shall not be affected.

These Terms do not create or confer any rights or benefits enforceable by any person that is not a party, except a person who is a permitted successor or assignee, named as such under Section 8.5 or 8.6.

No delay or failure by Shaker Group to exercise any powers, rights or remedies under these Terms will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorized representative of Shaker Group.

These Terms including the documents or other sources referred to in these Terms supersede all prior representations, understandings and agreements between you and Shaker Group relating to the use of www.shakersa.com (including the use of Services and/or order of Products) and sets forth the entire agreement and understanding between you and Shaker Group for your use of www.shakersa.com.

When you visit www.shakersa.com or send e-mail to us, you are communicating with us electronically. You consent to receive communication from us electronically. We may communicate with you by e-mail or by posting notices on www.shakersa.com. You agree that all agreements, notices, disclosures, and other communication that we provide to you electronically satisfy any legal requirement that such communication be in writing.

Discount Coupons

As part of our promotional activities, we may issue Discount Coupons to our Registered Users from time to time, which can be redeemed by the Registered Users, subject to the following;

Discount Coupons distributed by us, if any, are redeemable only at www.shakersa.com, unless stated otherwise.

Discount Coupons are valid during the promotional periods for which they are issued.

Discount Coupons are valid from their date of issue until the mentioned expiry date.

Discount Coupons if being used for online ordering, must be used prior to checkout.

It may be noted that a Discount Coupon cannot be used twice or partially used or exchanged for shopping credit.

Only one Discount Coupon can be used per order/online transaction. However, it may be noted that multiple Product purchases using one Discount Coupon is allowed.

All Discount Coupons issued are valid for use in the Kingdom of Saudi Arabia only.

We reserve the right to exclude without any advance notice, the use of Discount Coupons on special limited-time promotions that we offer on the Website from time to time.

General Online Promotions

Online discount sales/ promotional sales are applicable towards those Products that are shown as such on the Website, from time to time. Sale of such Products shall be subject to the terms and conditions as shown for those Products on the Website at the time of such sale and also the Terms mentioned herein. In the event of any inconsistency being noticed between the terms of such discount sales/promotional sales and the Terms mentioned herein, Shaker Group reserves the right to interpret and clarify any such inconsistency. Any decision made by Shaker Group in this regard shall be final and binding.

Pre-Orders

It is possible that we may, prior to the launch of new Products allow the Registered Users to reserve such Products in advance, however subject to the following conditions (Pre-Order’);

Your Pre-Order is also subject to the Terms.

You can find the official launch date for your pre-ordered Product on our Website and on the Product page.

We commence delivering Pre-Orders on the day of the advertised Product launch date, provided we have received full payment for such Pre-Order. Standard Delivery timelines (estimated to be within 2 to 4 business days) will commence as soon as the pre-ordered Product is available.

Payment for the Pre-Ordered Product will need to be made along with the Pre-Order.

Return or replacement of Pre-Ordered Products cannot be made, unless made in accordance with the Returns and Exchange policy mentioned at Section 12, herein below.

Active online discount promotions running during a period that is prior to the release date of the Pre-Order are inapplicable on the Pre-Ordered Product. Online discount promotions will not be applied on Pre-Orders of which the release date of the Pre-Order does not coincide with the promotion.

Contact Us

If you have any comments or queries in connection with our Terms and/or Privacy Policy, you can Contact Us by clicking here and you will be directed to our Customer Service contact page or call 8002445454.

Returns & Exchange

  • To benefit from Return, Exchange and Warranty services, original invoice is required.
  • All items are subject to Return and Exchange unless found with a manufacturing defect.
  • Item is in original packing condition.
  • Return is within 3 days and exchange is within 7 days of date of purchase.
  • Offers item can be returned with the purchased item if the offers item is still in the original condition, otherwise its price will be deducted.
  • Item purchased through vouchers, credit card or through installment service cannot be refunded in cash.
  • Accepting shipment from shipping company declares that the shipment (carton) is in good condition and it is sealed upon receiving.
  • The return and exchange period are calculated from the date of delivery and you must have the sealed invoice that arrived with the shipment.
  • Return and exchange can be done through any nearest Shaker showroom, If the showroom is not available in your city, please contact us at the unified number for your service or email us at [email protected] A representative of the shipping company will come to pick the order once approved.

Immediate Defective Items Replacement

Shaker will replace devices with a manufacturing defect with a similar item within three (3) days of purchase date based on following condition:

  • Device must be free of scratches or signs of misuse.
  • Original packaging along with the box, user manuals and accessories must be returned with the device.
  • A technical report from Shaker’s Authorized Service Center will be required prior to replacement.

We are committed to selling high quality Products that we hope you enjoy using. Nonetheless we also know that, for one reason or another, there may be occasions when you need to exchange or return something you have bought. You must therefore make sure that you check your Products carefully at the time of delivery before they are used or installed. We also recommend that you keep your delivery receipt and copy of your order, which is accessible from your online profile at www.shakersa.com, as proof of purchase in the event of any after-sales queries.

All sizes and measurements of the Products are approximate but we do try to make sure that they are as accurate as possible. It may be occasionally possible that the Product specification from the manufacturer may change or we may have trouble with the supply of certain Products and may therefore supply a substitute of the same or better quality at the same price. If you are not satisfied with the replacement or substitute, you can return such Products in accordance with the conditions of this Section or opt for either gift coupons or an exchange Product for the amount you had initially paid.

If you change your decision within seven (7) days from the date of the purchase of the Products, we may accept exchange of such Products subject to the following terms and conditions:

– All Products we sell are covered by our three day returns policy.

– We accept return of the Products purchased by you or replace them, provided they are in good condition, saleable and merchantable. If the purchased Products– because of their nature or the way they are packaged or wrapped- can never be reinstituted to the position as they were at the purchase date or can never be offered for sale to the general public, then we may have the right to reject their return or replacement unless for a manufacturing defect that was not apparent to you upon purchasing and unless you have been informed of and accepted such defect.

– The Products to be returned or replaced do have a defect, do not comply with the specifications applicable at the Kingdom of Saudi Arabia, or if the existing defect cannot be made good without affecting the quality of such Products. If the quality of the Products will not be compromised, we may have the right to reject replacement or return of such Products.

– Products can be replaced or returned if they are not genuine or are counterfeit. It may be noted that we do not charge any extra fee for the return or replacement of Products.

– We may have the right of not accepting the return or replacement of Products, if they were sold during special promotions and/or sales.

– You can visit us at our showroom location to return or exchange the product.

– In case of small appliances, the return / exchange or refund would be done instantaneously if the product is eligible for returns / exchange at the showrooms.

– In case of large appliances, our team would set up a pickup from your doorstep to initiate the return / exchange process.

– You may note that refunds are made in the same manner as you made the purchase or you have the option to accept gift coupons or exchange Product for the amount you had initially paid, as you may choose to specify when you contact our customer service center or fill the contact form on the Contact Us page.

– You may also note that refunds made on MasterCard, MIGs or Visa may take up to 4-6 weeks.

Warranty Terms & Conditions

All Products purchased from www.shakersa.com will be covered with a (2) year warranty. The extended warranty program if purchased by you, will be considered in addition to the first 2 year full warranty gained from supplier.

Any failure or break down of Products: The Warranty does not cover repairs caused by misuse, improper installation, breakage, and spillage of liquids, and other repairs arranged outside the authorized service center

We shall not be responsible for any of your/customer’s misuse or illegal use including resale or export to embargoed countries of any Products, their spare parts or technical documents. Notwithstanding the foregoing, you/ the customer specifically agree that Products purchased from the Website will not be used for activities related to designing, developing, producing or usage of nuclear weapons or weapons of mass destruction. You/customer agree not to sell, lease, or otherwise transfer Product(s) to end-users engaged in these activities and shall be liable for any such activity. We assume no liability whatsoever nor provide any warranty support or service in respect of a Product which has been exported/ used in violation of this provision.

We are not responsible for loss of any personal data saved on the Product, during any check-up or repair

Cooling systems (Freezers, Refrigerators, Window type Air-Conditions, Chest Freezers, Water Coolers) are covered in general for 5 years warranty for compressors only. There is no extended warranty for the compressor after the supplier warranty period of 5 years. This does not take into account the water dispensers that carry a 2 year warranty.

However where labor charges, transportation, consumable materials are applicable, you should pay the same after the 2 year warranty coverage.

Improper installation, tampering with components or software/firmware update by an unauthorized repair center resulting in mechanical failure.

Physical damage to any part of the TV for any reason including but not limited to water or moisture damage, improper usage of the product, dropped product, collision with another object, transportation damage, damage to the outside casing, abuse, misuse, neglect, vandalism, accidents, collapse, spillage of any kind, fire, flood, corrosion, rust, sand, dirt, lightning, freezes, storms, theft, intentional or accidental damage.

Mechanical failure of any part of the TV resulting from physical damage to the TV, abuse, neglect or spillage, battery leakage, intentional or accidental damage, electrical service, environmental conditions.

Televisions with removed or altered serial/model numbers.

All display Products that are used in a commercial operation; Products used for commercial purposes, Products provided for public use or rental.

Burnt pixels; Black dots or bright points that may appear constantly on a screen of an LCD or plasma TV. (LCD & Plasma TVs have up to 2 million colored pixels display; within common industry standards between 1 and 7 burnt pixels is not accepted as a malfunction)

Spoiled, deformed, or scratched screens and/or reflective coatings on screens & lenses due to misuse or rubbed by any chemicals/substances.

The Warranty terms do not cover televisions that are installed in an outdoor open area, or either by a swimming pool or in a coffee shop due to harsh environmental effects like high temperature, dust, humidity, or smoke exposure.

Replacement Policy

All the agency products sold through www.shakersa.com will be replaced with new Products, if Service Center cannot effect a repair and if the unit is within the warranty period,

If the unit is damaged by your misuse or by the mistake of customer, the unit will not be replaced but may be repaired at your responsibility & with minor charges.

In case the same model is not available in the showroom, you can select another model by paying the difference.

The same warranty will continue for the new product.

Standard terms & disclaimers

The warranty terms do not include the following:

Service calls to repair or replace, filters (all types), Remote controls, disposable dust-bags, batteries, hoses (all types), heads accessories (all types, brushes, etc.), shelves, handles, drawers, cleaning products, plastic parts, antennas, wheels, bottom switches, broken parts, handles, burned lamps, carrying cases, adapter.

Any damage or malfunction caused by negligence, abuse, etc.

Our service liability under this warranty is strictly limited to the repair or replacement of parts, at our sole discretion, as deemed appropriate and we shall not be liable for any direct or indirect, special or consequential loss, damage, costs, expenses or other claim (whether caused by negligence of service, its agents or authorized dealers or otherwise) or any contingent or resulting liability arising out of or in connection with any failed or defective parts.

The warranty shall become invalid if your product or any part is broken or has been tampered with.

NOTE: Any out of warranty work is guaranteed for a period of one month after it has been returned to you, for the same failure that was repaired.

Products with manufacturing defects are not repaired, they are replaced.

Any repair of Products after the warranty period will be charged.

Generally, we return Products after servicing within 3 working days.

You have the right to replace the Product in case of manufacturing defect that cannot be repaired during warranty period. The exchange must be confirmed with a Technical Report provided by shaker service center.

If you’ve had the Product for up to two years, we’ll repair the Product for you.

This does not affect your statutory rights.

Home Delivery Information

It is the Customer’s responsibility to provide correct phone numbers (both Landline & Mobile) and address.

In absence of the Customer, anyone available at the address will receive the delivery & signed the delivery request it will considered as if the Customer received the product.

Shaker Group will endeavor to the best of its ability to deliver as scheduled and shall not be liable for any delay in the delivery.

(150) SAR charge is payable for redelivery of items due to Customer unavailability (including failure to answer delivery driver’s call) or refusal to accept delivery on the scheduled delivery date. Same day delivery, express delivery, will be charged provided express truck available by that time, subject to availability.

If delivery is not made within (30) days of purchase due to customer’s unavailability, no response, not reachable, disagreement on delivery date, Shaker Group may cancel the purchase and issue a credit note to the Customer.

If the customer requested the delivery without installation and kept the products in its package then the products shall be the liability of the customer and any scratch or defect complains shall not be considered.

If the customer requested the delivery without installation and later requested for installation he would be charged accordingly as additional installation charges for one product.

Change in Delivery Address

If there is a change in the delivery address after your invoice has been made, we cannot accept a direct phone instruction due to security reasons, you may contact our Customer Service Center.

Delivery Confirmation

We like to keep you informed of the status and time of your delivery. We will try to contact you before scheduling delivery to provide you information on delivery timings. We use our best efforts to accommodate your preferred delivery timings and date. However, you may note that such timings are for indicative purposes. The actual time of delivery may vary due to various uncontrollable delays that may occur.

Installation Terms and Conditions

Installation of Televisions

– Installation is not provided to TV’s above 43-inch (not including).

– Wall brackets must be purchased if the customer needs an installation.

– Installation of Water Filters, Washing machines and dryers

– The source of the water must be available and shall not be more than (70) cm from the place of installation.

Installation and Re-Installation of Window and Split AC’s

– AC installation charge includes the delivery cost, service fee for installation and cost of wall brackets and rubber used for installation. AC installation charge is non-refundable, however in case of any issues, please contact customer service for support.

– A charge of (100) SAR applies for removing old ac. Shaker Group will only remove old AC if new AC to be installed on the same place and with following prerequisites:

  1. A) Height of installation place should not be more than (3.5) meters.
  2. B) Internal wood frame for Window AC should be ready and fixed by customer before installation.
  3. C) Extra piping (in excess of (4) meters) for Split AC shall be charged as (50) SAR (Inclusive of %5 VAT) per meter.
  4. D) Drilling holes in concrete walls, if possible, will be charges (100) SAR per hole.
  5. E) Customer must pay the extra piping charges at the time of pipe installation.
  6. F) Customer should make sure that his place is ready for installation. Shaker Group is not responsible for plumbing and/or additional electricity and /or site alteration.
  7. G) Installation warranty is covered for (1) one month only.

High Efficiency AC Initiative

For KSA Nationals only:

  1. I, the mentioned above, hereby acknowledge that all the data herein above stated are valid for the purpose of utilizing the High Efficiency AC Initiative ACs, and I declare full liability if any of the data or attachments are proved to be inaccurate or invalid.
  2. I would not mind if the participants in this initiative want to use my data or contact me for the assessment of the quality of service provided.

All Products must be signed for by adults aged 21 years or over on delivery.

For further information about shopping with www.shakersa.com, you may contact our customer care.

This Website, www.shakersa.com is owned and operated by:

Shaker Group Address.
We recommend that you print a copy of these Terms for future reference. If you have any questions regarding the Website, www.shakersa.com, you may see the Contact Us section for more information and contact details.