Return and Exchange Policy

Returns and Exchange

  • To benefit from Return, Exchange and Warranty services, original invoice is required.
  • All items are subject to Return and Exchange unless found with a manufacturing defect.
  • Item is in original packing condition.
  • Return is within 3 days and exchange is within 7 days of date of purchase.
  • Offers item can be returned with the purchased item if the offers item is still in the original condition, otherwise its price will be deducted
  • Item purchased through vouchers, credit card or through instalment service cannot be refunded in cash.
  • Accepting shipment from shipping company declares that the shipment (carton) is in good condition and it is sealed upon receiving.
  • The return and exchange period are calculated from the date of delivery and you must have the sealed invoice that arrived with the shipment
  • Return and exchange can be done through any nearest Shaker showroom, If the showroom is not available in your city, please contact us at the unified number for your service or email us at care@shaker.com.sa. A representative of the shipping company will come to pick the order once approved.

Immediate Defective Items Replacement

Shaker will replace devices with a manufacturing defect with a similar item within three (3) days of purchase date based on following condition:

  • Device must be free of scratches or signs of misuse.
  • Original packaging along with the box, user manuals and accessories must be returned with the device.
  • A technical report from Shaker’s Authorized Service Center will be required prior to replacement.